4 hours ago
Let me say first that the simple fact there is a dealership service department out there open on the weekends is a huge plus for us busy consumers who have trouble getting our cars in during the week. This was my first experience with this service department for my new Camry and even though the place was slammed due to a discounted 5K Superbowl special, the check in process was smooth and painless. I was a bit dismayed to hear it could take 2-3 hours even though I had an appointment, but I was prepared with my Kindle Fire and was able to connect to their wireless easily and watched a movie in their comfortable waiting room and drank plenty of their free coffee. I felt the attention to detail in caring for my care and making sure seat covers and floor protectors were in place to prevent stains was a nice touch and something not all shops have in place. The car was completed within the time frame the service rep said it would be at the estimated price which was a great deal for all service performed. Overall the experience was far better than I expected from start to finish. Even the cashier staff were extra friendly leaving me with a good impression and looking forward to coming back again soon. Thanks Stevens Creek Toyota Service...great job!
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