Today was my second purchase at Stevens Creek Toyota. The first was three years ago and was a painful experience but this one was much better. I recently opened a daycare so was in the market for a much bigger car. I was trading in my Corolla for a used Sienna. I did my online research and was put in contact with Jason Xie. He was informative and understood exactly my needs. He answered my questions completely and did not try to sell me more than I wanted. There were no surprises. They gave me at or maybe even above Blue Book for my trade-in so I was happy. But then the waiting game started. I don't quite understand why the paperwork takes so long - especially when they weren't financing a loan. My appointment with Jason was at 1:30; we were done with everything by 2:30 but I wasn't out of there until 5:00. However, when I told him I was going to go out and grab a sandwich since I was starving, he ordered, picked up and delivered a very nice Subway lunch free of charge. Buying a car is never easy but Jason did his best to make it pain free. It is unfortunate that the paperwork and detailing takes so long.
Customer Service
Thank you Tere for taking the time to post an honest review of your recent experience with our sales dept especially with Jason. We appreciate you comments. We apologize that the paperwork and detailing took so long. If we can be of assistance please let us know. Congrats on your Sienna.
Happy Driving!
Best,
Heather
Customer Relations
Happy Driving!
Best,
Heather
Customer Relations
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