1/4/2012
I completely and totally disagree with VWOval on Nov 10, 2011.. I purchased my 2004 Camry it had a leak in the sunroof/moon roof. This dealer spent countless days, changing parts and still it leaked. I had taken it back 4-5 times. They wanted one more chance before they were going claim lemon law. Someone flew out from the factory to do the work. My leak is not considered a life threatening issue. You must give the dealer 4-6 times to get this issue fixed. Yes, it was frustrating but give them a chance. Lemon Law is dependent on the severity of the problem. Yes, I did work with Kenny and Heather and both were extremely helpful and very polite. Furthermore, I wrote a letter to Toyota in San Ramon and they actually sent me one month payment. I was shocked. Cannot say that will happen again or to anyone but I was surprised. Finally they took my car in for the final time and took every piece of the sunroof/moonroof apart. Measured each part for specifications and only one part they never changed what the cable which was stretched 1 inch and that is why it wouldn't close properly. I haven't had a problem since with that issue and my car has 125k. I do not take my car into the dealer every time for maintenance, I never buy extended warranties since my bronco 2 as the parts that fail are never covered. Maybe it was the attitude and demands.. Cars are expensive to buy and maintain and things do go wrong. Kenny and Heather continue to be nice and polite to me. You treat people the way you want to be treated. If you are mean, they can easily say no. Kill them with kindness, even though both know the customer is frustrated. You collect more bees with honey then with vinegar.
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