1/12/2012
I am a bit disheartened to see that Stevens Creek Toyota has only 2 stars.
I just purchased a used Toyota Rav4 '08 and must say that I was satisfied with my purchasing/trade in experience. I have visited several other dealerships in recent weeks, done some internet research, and test drove 4 other SUVs before I chose what I ended up with. So when I went in there I was fairly narrowed down as to what I was looking for.
Alex Agudelo greeted us upon getting out of the car, but I didn't mind this because it is a large lot and I wanted to know where what I was looking for was located right away. He was very straight forward with us, but, I didn't feel, pushy. He asked the right questions and directed us to what we were looking for without giving me a...well, creepy feeling that I often get from car salesman. He was the nicest one I talked to, anyway.
Alex and Perry worked with me and my mother (who couldn't be there) over the phone and made a deal that we feel satisfied with (and our situation was a little complicated with trading in 2 cars, one sight unsee) . I didn't mind that Alex was willing to come to my house in south San Jose to finalize the papers on and take the other car at 9:30 at night. I thought it was nice of him actually and he had been helping us for several hours by then.
There is only one flaw about the car and that is a rear headrest is missing. Alex tried to correct this right away, but he could not find one. However, I have confidence that he will try to to come through for us.
Buying a car is always a gamble, but I hope I will be as happy with my Rav4 as I was with the experience of buying it.
Update: Well, there is an issue with the lights too, just thought I should mention. I have not contacted SCT yet so I don't know how they will handle it. Hopefully, in spite of all these not-so-good reviews, they will make it right.
I just purchased a used Toyota Rav4 '08 and must say that I was satisfied with my purchasing/trade in experience. I have visited several other dealerships in recent weeks, done some internet research, and test drove 4 other SUVs before I chose what I ended up with. So when I went in there I was fairly narrowed down as to what I was looking for.
Alex Agudelo greeted us upon getting out of the car, but I didn't mind this because it is a large lot and I wanted to know where what I was looking for was located right away. He was very straight forward with us, but, I didn't feel, pushy. He asked the right questions and directed us to what we were looking for without giving me a...well, creepy feeling that I often get from car salesman. He was the nicest one I talked to, anyway.
Alex and Perry worked with me and my mother (who couldn't be there) over the phone and made a deal that we feel satisfied with (and our situation was a little complicated with trading in 2 cars, one sight unsee) . I didn't mind that Alex was willing to come to my house in south San Jose to finalize the papers on and take the other car at 9:30 at night. I thought it was nice of him actually and he had been helping us for several hours by then.
There is only one flaw about the car and that is a rear headrest is missing. Alex tried to correct this right away, but he could not find one. However, I have confidence that he will try to to come through for us.
Buying a car is always a gamble, but I hope I will be as happy with my Rav4 as I was with the experience of buying it.
Update: Well, there is an issue with the lights too, just thought I should mention. I have not contacted SCT yet so I don't know how they will handle it. Hopefully, in spite of all these not-so-good reviews, they will make it right.
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