6/30/2012
This review is based on the customer service that my husband and I received when we purchased our new 2012 Limited Highlander last weekend. To start we had narrowed our new vehicle choices down to either a honda pilot or a toyota highlander based on our research and we decided to hit up the Stevens creek toyota first to test drive the highlander first since we noticed a deal for 0% financing ( and we had a poor experience at the Honda Stevens creek a few years back).
So as we are getting out of our car approaching the lobby we are greeted by a friendly sales person name Franciso, he quickly inquired about the type of car we were interested and got us in a highlander for a test drive. He was not pushy at all and listed to want we really wanted. After test driving both the base model and the limited model we decided that we would like to take a limited highlander home that day. So Francisco took us another lot to pick out just the car we wanted. After picking out the car, he went with us to our home in the new vehicle to pick up our car we wanted to trade in.
Next we me with Clement the fleets manager who again took all of our demands and needs into consideration. We never once felt pressured or like we were getting taken advantage of. I feel that we got a great price for our trade in and was extremely happy with the customer service provided. I again must reiterate everything we asked them for they did for us without hassel. Lastly we met with the finance person (I don't remember his name) and again low pressure and we left as happy customers (0% financing). Based on past car purchase experiences I was kind of dreading looking for a new care again. However I was pleasantly surprised with the great customer service we received and I have been telling everyone at my work about it:)
Oh yeah the new highlander is great. I am 6'1 and had back surgery last year and normally have difficulty with being comfortable in vehicles. But I fit perfectly in the highlander. The heated seats and lumbar support are awesome. We also got the keyless entry and push to start and I love it so far. This is our first toyota and I must say that the quality of this SUV is great. Needless to say after this purchase I definitely think that I would choose toyota again and if I am still in the bay area I would definitely hit up the sales team who assisted my husband and I with this purchase...
So as we are getting out of our car approaching the lobby we are greeted by a friendly sales person name Franciso, he quickly inquired about the type of car we were interested and got us in a highlander for a test drive. He was not pushy at all and listed to want we really wanted. After test driving both the base model and the limited model we decided that we would like to take a limited highlander home that day. So Francisco took us another lot to pick out just the car we wanted. After picking out the car, he went with us to our home in the new vehicle to pick up our car we wanted to trade in.
Next we me with Clement the fleets manager who again took all of our demands and needs into consideration. We never once felt pressured or like we were getting taken advantage of. I feel that we got a great price for our trade in and was extremely happy with the customer service provided. I again must reiterate everything we asked them for they did for us without hassel. Lastly we met with the finance person (I don't remember his name) and again low pressure and we left as happy customers (0% financing). Based on past car purchase experiences I was kind of dreading looking for a new care again. However I was pleasantly surprised with the great customer service we received and I have been telling everyone at my work about it:)
Oh yeah the new highlander is great. I am 6'1 and had back surgery last year and normally have difficulty with being comfortable in vehicles. But I fit perfectly in the highlander. The heated seats and lumbar support are awesome. We also got the keyless entry and push to start and I love it so far. This is our first toyota and I must say that the quality of this SUV is great. Needless to say after this purchase I definitely think that I would choose toyota again and if I am still in the bay area I would definitely hit up the sales team who assisted my husband and I with this purchase...
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