8/8/2012
I went for a service for my Toyota Camry last weekend. After I left the shop, I noticed my radio signal was weak. Later I found out the antenna was broken, but the shop was closed at that time. Fortunately the service manager Kenny sent an email asking about the service. I just mentioned this to him. He was kind enough to call me and left a voice mail for satisfaction guarantee regarding repairing. When I drove back on Tuesday, they replaced the antenna very quickly. No trouble at all. I'm very happy with their attitude.
The reason why I took off one star was related to the front desk. The lady at the front desk told me that the car would be washed automatically at the end of the service every time. I told her that was not my experience normally. After I got the car and found it was not washed, the service man drove it back to wash it out quickly.
The reason why I took off one star was related to the front desk. The lady at the front desk told me that the car would be washed automatically at the end of the service every time. I told her that was not my experience normally. After I got the car and found it was not washed, the service man drove it back to wash it out quickly.
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