Molly A Review

Molly A.'s review of Stevens Creek Toyota

8/29/2012

My Toyota Matrix recently stopped running and I had to have it towed to the dealership on Stevens Creek Blvd.  Once I got there, I worked with John Smith, and was thoroughly impressed with his professionalism. He was patient  with me, and explained all the options and steps that  we would have to take to fix the car.  Upon realizing that the problem with the car, had to do with the key, he showed me how to correct the issue. I left just a few minutes later, my car running, and because he showed us how to fix the problem, I didn't have to leave my car overnight for the diagnostic tests(or pay for said diagnostic tests).  I am extremely grateful for his help, and I suggest working John if you have a problem with your car.

Natalie S Review

Natalie S.'s review of Stevens Creek Toyota

8/24/2012

I have received fantastic service from Stevens Creek Toyota.

I bought a new Prius and our salesperson, Ford, was extremely accomodating. We found a price that met our needs and I got the exact vehicle I wanted, with exactly the add-ons (and no more) that I was looking for. He was accessible the entire time and made it clear that I was free to contact him with any questions.

I ended up scraping my bumper and called Ford about it, because he had been so helpful with the purchase. He helped me figure what type of repair to get when I was freaking out about the quotes that the body shops had given me (I wasn't willing to replace the entire bumper for just a paint scratch, like the body shops were trying to get me to do for 1k!!).

The staff has been extremely helpful, always receptive to my needs. They even gave me a lift to a car rental place after I dropped off my car for repair.

I would definitely do business with them again but for now I love love love my new Prius.

Davis L Review

Davis L.'s review of Stevens Creek Toyota

8/8/2012

I went for a service for my Toyota Camry last weekend. After I left the shop, I noticed my radio signal was weak. Later I found out the antenna was broken, but the shop was closed at that time. Fortunately the service manager Kenny sent an email asking about the service. I just mentioned this to him. He was kind enough to call me and left a voice mail for satisfaction guarantee regarding repairing. When I drove back on Tuesday, they replaced the antenna very quickly. No trouble at all. I'm very happy with their attitude.

The reason why I took off one star was related to the front desk. The lady at the front desk told me that the car would be washed automatically at the end of the service every time. I told her that was not my experience normally. After I got the car and found it was not washed, the service man drove it back to wash it out quickly.

mike H.'s review of Stevens Creek Toyota

mike H.'s review of Stevens Creek Toyota

6/24/2012

My wife and I have little patience for the normal run around from car dealers when we are looking for a new car.  After spending an hour at the Honda dealer up the road, we were fairly set on buying a 2012 Civic.  Leaving the lot, I suggested we stop in at Stevens Creek Toyota to look at the 2012 Corolla.  We were greeted almost immediately by Adam Ibrahim.  Adam was pleasant, knowledgeble and efficient.  He quickly showed us all the color options for the Corolla, and talked easily regarding the available options, trim and pricing.  He stayed engaged without being pushy, and helpful when we were weighing our options.  In the end, we decided to purchase the Corolla, primarily due to the price, but in large part to the hassel free environment which Adam and the dealership provided.
In addition, the next morning, my wife felt we may have not been provided an additional cash discount and called the dealership.  Mike, the floor manager was very supportive, and quickly put my wife at ease committing to her satisfaction rather than to just sell a car.  Although it was not entirely clear if we in fact deserved the discount, new paperwork was written and we walked away with an additional $800.
We are very satisfied with our experience with SCT, and will/have recommended them to our friends.

Phil G.'s review of Stevens Creek Toyota

Phil G.'s review of Stevens Creek Toyota

6/27/2012

Went in to trade in one of my cars. The car I picked out was out of my budget at the time. Turned out to be a blessing in disguise Anil sales rep and staff changed my purchase experience with a family felt welcome. My son and I picked out a truck that we both fell in love with...in a short amount of time, the vehicle was mine. Wont hesitate to purchase from again given the was of the transaction...even though I ass credit challenged....and my trade was less than desirable....they went beyond my expectations.

Michelle T.'s review of Stevens Creek Toyota

Michelle T.'s review of Stevens Creek Toyota

6/30/2012

This review is based on the customer service that my husband and I received when we purchased our new 2012 Limited Highlander last weekend. To start we had narrowed our new vehicle choices down to either a honda pilot or a toyota highlander based on our research and we decided to hit up the Stevens creek toyota first to test drive the highlander first since we noticed a deal for 0% financing ( and we had a poor experience at the Honda Stevens creek a few years back).

So as we are getting out of our car approaching the lobby we are greeted by a friendly sales person name Franciso, he quickly inquired about the type of car we were interested and got us in a highlander for a test drive. He was not pushy at all and listed to want we really wanted. After test driving both the base model  and the limited model we decided that we would like to take a limited highlander home that day. So Francisco took us another lot to pick out just the car we wanted. After picking out the car, he went with us to our home in the new vehicle to pick up our car we wanted to trade in.

Next we me with Clement the fleets manager who again took all of our demands and needs into consideration. We never once felt pressured or like we were getting taken advantage of. I feel that we got a great price for our trade in and was extremely happy with the customer service provided. I again must reiterate everything we asked them for they did for us without hassel. Lastly we met with the finance person (I don't remember his name) and again low pressure and we left as happy customers (0% financing). Based on past car purchase experiences I was kind of dreading looking for a new care again. However I was pleasantly surprised with the great customer service we received and I have been telling everyone at my work about it:)

Oh yeah the new highlander is great. I am 6'1 and had back surgery last year and normally have difficulty with being comfortable in vehicles. But I fit perfectly in the highlander. The heated seats and lumbar support are awesome. We also got the keyless entry and push to start and I love it so far. This is our first toyota and I must say that the quality of this SUV is great. Needless to say after this purchase I definitely think that I would choose toyota again and if I am still in the bay area I would definitely hit up the sales team who assisted my husband and I with this purchase...

Maria R Review

• 1friend
• 11reviews

• Maria R.
• San Francisco, CA

7/14/2012

Just bought a used Toyota from Stevens Creek.  They were fabulous.  Totally stress free - they even delivered the car up to me here in SF.  Easiest and best car buying experience I've ever had.  Highly recommended!!!!