1/18/2012
I would like to recognize and thank Stevens Creek Toyota for their customer service. I took my car in to have the driver's window repaired. It went down when I pulled up, and it went up when I pushed down. I was quoted a significant amount to repair, and I bit the bullet and agreed. Shortly after getting the car back, it was doing the same thing. I took the car back and was told it was actually another part, and just as expensive as the first repair. After a brief discussion, they agreed to fix it at no charge, as it was deemed misdiagnosed initially. I was expecting a fight, but logic won this battle. Thank you! (Especially Carlos...)
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