From the Negative to the Positive

We understand that we can't make everyone happy but we truly try. If we make a mistake, give us a chance to correct it. We read and answer every Yelp, Google and Dealer Rate review. We honestly want to assist you and do our best to correct or come to some agreement on issues that happen within Stevens Creek Toyota and Stevens Creek Scion. We are not the "bad guy", we are people just like you.


Here is one example:

• Valeria S.
• Cupertino, CA

Updated - 1/19/2012

I had a bad experience with a cargo net I ordered for my moms highlander, I wrote a yelp review expressing my discontent and promptly got an email from a manger of some sort at Toyota apologizing and offering to make it up to me. Since then, they have sent me a check (that I'm currently waiting on) to attempt to correct any unpleasant feelings I have towards the Toyota dealership. It's nice to know that they care enough about their customers and image to offer to refund me my $ for my troubles so even though I'm still reluctant to go back I'm satisfied with the service they've provided in order to correct my bad experience.

1 Previous Review:

• 
  1/13/2012
  I ordered a cargo net for my mothers highlander, one of the only things she wanted for Christmas so I ordered it on Dec 19th (Monday) they assured me it would be 'in' in 2 days, called back that Wednesday & they told me it hasn't shipped yet & it would hopefully arrive by Friday. I called back Friday, still hasn't shipped the guy put an express order but it wouldn't be in until the day after Christmas, called that Monday & they said it STILL had not been shipped, they said it would be here sometime the next week after New Years. So I said screw it, I guess I will just wait until that next week & if it doesn't come I am going to go in & return it. they FINALLY call me last Thursday January 5th and told me it had arrived. In total, it was about 2+ weeks of waiting for this stupid cargo net. I don't know what the hold up was & neither did they. In all honesty returning it & ordering it off amazon probably would have been cheaper & faster. I will NEVER buy something from the dealership again especially if the item isn't there. "2 days" my ass!