Updated - 6/15/2011
Yesterday, I took my Highlander into Stevens Creek Toyota because I had noticed that the rear plastic floor panel seemed detached. So, I took it to the Service Manager (Kenny) and without hesitation, he knew what was needed and verbally expressed to me what he was going to do. So, he immediately took my car back to the shop area and fixed it. I was in and out of there in minutes, without any issues/problems. Kenny was friendly, knowledgeable and took care of business--as I would expect from a "Service" department. Thank you SC Toyota and Kenny.
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