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• S P.
• San Jose, CA

8/17/2011

I've personally had one of the best experiences at Steven's Creek Toyota! Service was nothing less than fantastic. I worked with Anil Francis, and he was patient, informative, and understanding of my needs, and had excellent communication, and did his absolute best to match me up with the right car. I am 24 years old, and just moved to San Jose from the east coast, and desperately needed a car..being a first time car buyer in a totally new environment, I was extremely nervous about the process (I had not the slightest idea what I was doing!) and Anil went above and beyond his duty to make this the best experience for me. I couldn't be more satisfied! I am now the proud owner of a 2009 Nissan Versa and cannot wait to get acclimated into my new environment! I HIGHLY recommend Steven's Creek Toyota for stellar sales and service =)

• Maggie M.
• Fremont, CA

Updated - 8/14/2011

The review are so mixed for this Toyota Dealership but I have never had an issue here. I called in to get my Rav4 serviced before going on vacation and they were able to set an appointment for me for the next day. I drove in about 9am, service lane with full of people but the service staff moved the through the crowd fast. The normal service guy I go to, Kenny, greeted me with a smile and made sure I was taken care of. I waited for my service and considering how many people that were waiting in the customer lounge, my service was completed on time within 2 hours.
I was grateful that they had wifi so I could do some work.

• Helen G.
• Morgan Hill, CA

8/3/2011

Ok, this is for the toyota location at 380 El Camino, (the lot that's directly across the street from burger king next to the AM/PM). It seems toyota's got more than one lot and I want to make sure these guys get the credit for it. I totalled by car and obviously needed a replacement, I called these guys up and explained by situation (didn't feel like going down there and waiting for hours) when I arrived ANIL already had picked out a few options based on some information I had given him. The very first car I drove was the one I bought. These guys were so understanding of my situation and made everything so easy even though I didn't have much for a down payment or stellar credit. Sorry that some of you had such a crappy experience but maybe they took your input and made some changes. Again, these guys are not at the big lot on the corner of Kiely & Stevens Creek, they were at the used car lot around the corner. RAY got me the financing that I needed and before I knew it I was on my way...how many people can say that about a car buying experience?? Trust me, if you need a quality car without the BS go see these guys. Thank you ANIL and RAY! You guys rock!!!

• Tom H.
• Soquel, CA

7/30/2011

 recently bought a new vehicle at Stevens Creek Toyota and I was thoroughly impressed by the professionalism of Jason Xie and the rest of the staff.  There was never any pressure, even the closer was easy going and low key.  I have bought a number of vehicles in my life and this was by far the best experience I have ever had when buying a new vehicle.  Everyone I had contact with was pleasant, respectful and courteous.

• Jeff P.
• San Carlos, CA

7/15/2011

Both my wife and I were the market for new cars in March.  Hers took priority, but she had a hard time figuring out what she wanted whereas I knew exactly what I wanted... a Taco with all the fixins.  Given this we initially looked at trading her car in on the truck I wanted.  We went to SCreek and were able to settle on a price the first night, but Andy and John had a hard time confirming if they could get it in the color I wanted.  They did have my second choice.   Rather than pressure me to buy from their inventory that night Andy actually proposed that we sleep on it and wait until he could guarantee it was on hand.  So we did.


In the morning I came to the realization the scenario of me trading her car for a car I wanted to drive was a recipe that would lead to household issues.  I would want to drive the car and it would leave my wife stuck with my current car, which she hates driving car as it's a stick.  It was difficult to let it go, but common sense dictated that it wasn't smart to introduce this dynamic into the marriage.... and so we bought a car my wife liked.  Since there weren't any Toyos she liked we bought elsewhere.  I knew my turn would come.


Fast forward three months later my car was now fast approaching the 150 mile mark and Toyota had the truck on for 1.9% over 60 mths.  We went back to Stevens Creek and met Ramsey this time.  Again the color I wanted proved elusive, but he was willing to try.  We asked them if they could locate our second color pick, but they were determined to find our first choice and did.  After hammering things out we asked to have a night to sleep on it.  I was pretty sure we were getting a good deal, but we wanted to get a couple other quotes so I spent the next day shopping rates and no one was willing to pull the truck from another dealership.  So I pushed them to see how much of a deal they'd give me on my second choice color.  None of them matched SCreek's pricing.


These guys get points because they worked hard to get the car we wanted at the price we wanted to pay.  There really wanted us to have the truck we wanted.  Ramsey gets extra points for taking us for a gourmet dinner while the car was getting detailed.

• Pam T.
• Milpitas, CA

Updated - 6/15/2011

Yesterday, I took my Highlander into Stevens Creek Toyota because I had noticed that the rear plastic floor panel seemed detached.  So, I took it to the Service Manager (Kenny) and without hesitation, he knew what was needed and verbally expressed to me what he was going to do.  So, he immediately took my car back to the shop area and fixed it.  I was in and out of there in minutes, without any issues/problems.  Kenny was friendly, knowledgeable and took care of business--as I would expect from a "Service" department.  Thank you SC Toyota and Kenny.

2 Previous Reviews:

Kj L.

• Emeryville, CA

5/18/2011

I have been going there for 1 1/2yrs now and always get great service attention and advice from Eddie V. now he has moved up and I am working with Mike S. and the great service continues. I get a call for anything unexpected - which over the last year hasn't been much -  and they still work to get it done before my work day is over. You can wait for the shuttles a bit, but just let them know and they get on it. The only reason for the 4 start is they usually say the car will be washed for pick up and it usually isn't. But, they aren't a car wash so I'll keep just expecting the great personal service and safe car repair advice, and take my car to the car wash after

• Damian P.
• Los Gatos, CA

5/15/2011

My wife and I were very pleased with the service we received when buying our new Highlander.  Amir Vafaie was a knowledgeable and helpful salesman who assisted in securing us a very good deal for our SUV.  Ray Kandan handled our trade-in vehicles with ease and helped us to receive a fair price for our old vehicles.  Overall our buying experience was excellent.  The only reason I did not award a 5 rating was that we now have to return to the dealership to have our electric keys reset in order for the back hatch to close automatically.