9/19/2011
Monday, September 19, 2011
9/16/2011
NOTE: This review covers their Service Department:
I have been bringing my 2007 Toyota Camry here for service and the occasional repair for many years now and would love to put in a good word for them.
I have dealt with three people I can recall off the top of my head, Eddie Violante, Michael Snur, and Nick Taylor. I would highly recommend all three of them although Nick Taylor only works at the express lube station. Whenever I bring my car in they are friendly and accommodating. For all the reviews that call them impolite and short-tempered, these people are under a lot of pressure each day with the massive influx or cars sitting waiting for service or for those that are scheduled for one soon. What many deem as rude, I attribute to efficiency. If you're looking for someone to casually chat with, get out of a busy service department.
Every time I arrive, I wait no longer than 5 minutes before someone sticks their head out of a window asking me what I need and that someone will be with me ASAP. Regardless of how many customers they have waiting in line or whether or not they have an appointment, they make sure each and every one of them are at least greeted. When they do get started in processing my car, they always give me the best price they can offer without me needing to bring in coupons or internet deals. What more can you ask of a service visit?
As for their repairs, dealerships have been notorious for ripping off customers and many nickname them "stealerships" because of it. For the few times that I have had issues, Eddie would always patiently explain to me the problem, why I have to fix it, and how much it would cost, and if it would be covered under warranty. Just recently I had a problem with the CV boots of my car. I talked to Michael and Nick about it and was informed that because my car was lowered on aftermarket suspension, warranty would likely not cover it. Now this is completely understandable as any warranty agreement would be declared void due to aftermarket parts. However, they did a full examination and found that my parts did not cause the failure. Where many dealerships would automatically stop at the word aftermarket and charge me without a second look, this dealership went out of their way to make sure I wouldn't have to pay out of my pocket unless I absolutely needed to. (Dealerships make more money off of customer paid repairs rather than warranty repairs.) This is definitely not the stealerships I have heard of who try to gouge you for every penny. In fact, I had also informed them afterwards that I wouldn't be able to have the repairs done at their location because I'm driving back to school in Southern California in a couple days. This did not deter them one bit and they documented everything they found for me to relay to a dealership down in Socal. This really showed me that these people weren't there to try to make a quick buck off customers, but are genuinely trying to help. I can't recommend these people enough and have yet to meet a rude employee.
(Side note: While I was waiting for my complimentary shuttle back home while they examined my car, I had no less than 3 people ask me within a span of 10 minutes if I needed help with anything.)
I have been bringing my 2007 Toyota Camry here for service and the occasional repair for many years now and would love to put in a good word for them.
I have dealt with three people I can recall off the top of my head, Eddie Violante, Michael Snur, and Nick Taylor. I would highly recommend all three of them although Nick Taylor only works at the express lube station. Whenever I bring my car in they are friendly and accommodating. For all the reviews that call them impolite and short-tempered, these people are under a lot of pressure each day with the massive influx or cars sitting waiting for service or for those that are scheduled for one soon. What many deem as rude, I attribute to efficiency. If you're looking for someone to casually chat with, get out of a busy service department.
Every time I arrive, I wait no longer than 5 minutes before someone sticks their head out of a window asking me what I need and that someone will be with me ASAP. Regardless of how many customers they have waiting in line or whether or not they have an appointment, they make sure each and every one of them are at least greeted. When they do get started in processing my car, they always give me the best price they can offer without me needing to bring in coupons or internet deals. What more can you ask of a service visit?
As for their repairs, dealerships have been notorious for ripping off customers and many nickname them "stealerships" because of it. For the few times that I have had issues, Eddie would always patiently explain to me the problem, why I have to fix it, and how much it would cost, and if it would be covered under warranty. Just recently I had a problem with the CV boots of my car. I talked to Michael and Nick about it and was informed that because my car was lowered on aftermarket suspension, warranty would likely not cover it. Now this is completely understandable as any warranty agreement would be declared void due to aftermarket parts. However, they did a full examination and found that my parts did not cause the failure. Where many dealerships would automatically stop at the word aftermarket and charge me without a second look, this dealership went out of their way to make sure I wouldn't have to pay out of my pocket unless I absolutely needed to. (Dealerships make more money off of customer paid repairs rather than warranty repairs.) This is definitely not the stealerships I have heard of who try to gouge you for every penny. In fact, I had also informed them afterwards that I wouldn't be able to have the repairs done at their location because I'm driving back to school in Southern California in a couple days. This did not deter them one bit and they documented everything they found for me to relay to a dealership down in Socal. This really showed me that these people weren't there to try to make a quick buck off customers, but are genuinely trying to help. I can't recommend these people enough and have yet to meet a rude employee.
(Side note: While I was waiting for my complimentary shuttle back home while they examined my car, I had no less than 3 people ask me within a span of 10 minutes if I needed help with anything.)
9/16/2011
I just bought a certified used Toyota Matrix from Stevens Creek Toyota.
This was the first place I went Anil, the salesman who helped me was great! He showed me right to a car I liked, listened to what I needed most and when I walked away not sure I was ready to purchase he gave me a follow up call, and was able to make the financing much more appealing to me.
The car is fantastic, and the service was too!
This was the first place I went Anil, the salesman who helped me was great! He showed me right to a car I liked, listened to what I needed most and when I walked away not sure I was ready to purchase he gave me a follow up call, and was able to make the financing much more appealing to me.
The car is fantastic, and the service was too!
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We received a call back from Anil who began to check the lot for the model and color we were looking for. We were already on the freeway so we stopped in. Anil was very courteous and not pushy. He showed us a Scion xB that matched the model and color we were asking, but it lacked the spoiler. Anil promised he could give us our asking price, and have the spoiler installed.
Anil delivered on his promise, and even got us better financing then we came to the dealership with. My wife got the car she wanted, and we are both happy with the outcome. Thanks Anil.